Due to the accelerated improvement of technology and the progressive accessibility of the internet, more and more people are ditching their nine-to-five in exchange for the freedom to create one’s own schedule and choose their own “office” setting. Being able to choose your work hours from anywhere is an alluring dream for the modern worker that’s why freelancing jobs have abruptly taken roots around the world, and especially in the Philippines.
The outsourcing industry in the Philippines is a growing giant, and it is an increasingly popular and effective business strategy used by companies in all industries. PayPal, a US-based financial service company, recently conducted a study called Global Freelancer Insights Report. The study revealed that the Philippines has one of the highest freelancers per capita of the 22 countries surveyed, at around 2% of the population, or approximately 1.5 million freelancers. A separate study made by IT-Business Processing Association of the Philippines (IT-BPAP), the BPO Industry is estimated to generate 7.6 million jobs and $40 Billion by the year 2022.
Outsourcing companies in the Philippines continue to surpass the expectations of the companies that hire them base on their performance, process, and services, retaining the number spot as the best outsourcing destination internationally.
The BPO industry in the Philippines at present, be it home-based or office-based, is getting better and bigger, and the growth is undeniably exceptional. It makes outsourced employees and companies alike wonder why the BPO industry is so successful in the Philippines.
Here’s why:
1. English language proficiency
Filipinos are well-known for having an excellent command of the English language. In fact, the Philippines earned a score of 7.95, topping the Business English Index (BEI) and Globalization of English Report for the second consecutive year in 2013, surpassing Norway (7.06) and the Netherlands (7.0). Knowing that communication is eminently crucial in providing the best quality customer service, companies employ those with first-rate skills.
2. Cost-Effective with High Quality
Cost is one of the major reasons why companies want to outsource their workforce in the first place, and with the Philippines offering the lowest operation cost with the highest quality, is like an icing on top. The country’s labor cost is only a fraction compared to the labor costs of other countries. Costs such as infrastructure, rentals, taxes, legal services, and other miscellaneous, are so low that companies can save up to 60% on business costs and expenses.
But given the fact that the Philippines is one of the most competitive IT hubs with fresh talents, the quality of the output is maintained without compromise.
3. Competitive Talents with Equally Competitive Technology
It is a common stereotype that when someone mentions BPO, one would immediately think Call Centers. While it dominates the BPO population, there is a large number of talents across multiple fields like financial services, software development, graphic design, animation, content writing, social media management, human resources, and even medical transcription. The literacy rate in the Philippines is at 95%, which means most Filipinos are professionals with premium education.
With the government and private sectors supporting technological advancements especially in telecommunications, IT infrastructures, and internet connection and security, the country is not too far behind when it comes to technology.
Given these reasons, the Philippines is one of the top outsourcing destinations that offers businesses the opportunity to grow their organization exponentially and realize their company’s objectives and goals in a low-cost yet efficient way.
At Devtac, we know the importance of CRM in business, and we know what will contribute to your business’s growth. As one of the leading CRM Solutions Provider in the Philippines, we can help you achieve your goal. Worried your customers aren’t satisfied? Give us a call or send us a message!
