Helpdesk software to deliver great customer support
Superior Customer Service, Lasting experiences.
What does the application do?
A cloud-based help desk software that enables businesses to efficiently manage customer inquiries and support tickets across multiple channels. It provides a unified platform for delivering exceptional customer service and improving overall customer satisfaction.
Zoho Desk Features
Zoho Desk offers diverse support options and channels, enabling businesses to deliver exceptional and timely customer service, fostering satisfaction and loyalty.
Automation and Workflow Rules
Automate repetitive tasks and streamline support processes with customizable workflow rules.
Knowledge Base Management
Create and maintain a centralized knowledge base to empower customers to find answers to common questions on their own.
Omnichannel Ticket Management
Manage customer inquiries from various channels, including email, phone, chat, social media, and more, all in one place.
Set service level agreements to ensure timely responses and resolutions for customer tickets.
Reporting and Analytics
Gain valuable insights into support performance and customer interactions with comprehensive reporting and analytics.