Zoho Desk Logo

Zoho Desk

Helpdesk software to deliver great customer support

Superior Customer Service, Lasting experiences.

What does the application do?

A cloud-based help desk software that enables businesses to efficiently manage customer inquiries and support tickets across multiple channels. It provides a unified platform for delivering exceptional customer service and improving overall customer satisfaction.

What Is Zoho Desk

Zoho Desk Features

Zoho Desk offers diverse support options and channels, enabling businesses to deliver exceptional and timely customer service, fostering satisfaction and loyalty.

Automation and Workflow Rules
Knowledge Base Management
Omnichannel Ticket Management
SLA Management
Reporting and Analytics

Automation and Workflow Rules

 Automate repetitive tasks and streamline support processes with customizable workflow rules.

Knowledge Base Management

Create and maintain a centralized knowledge base to empower customers to find answers to common questions on their own.

Omnichannel Ticket Management

Manage customer inquiries from various channels, including email, phone, chat, social media, and more, all in one place.

SLA Management

Set service level agreements to ensure timely responses and resolutions for customer tickets.

Reporting and Analytics

Gain valuable insights into support performance and customer interactions with comprehensive reporting and analytics.

Zoho Desk Benefits

Empowered agents

Healthier businesses

Happier customers

What Clients Says
About Zoho Desk

Christopher Pano
The support and communication from Devtac made them stand out...
CHRISTOPHER PANO
Service Delivery Manager, AMTI
The support and communication from Devtac made them stand out
Christopher Pano
CHRISTOPHER PANO
Service Delivery Manager, AMTI
Bianca Donato Tay
Devtac tech was very knowledgeable with all the questions we gave them. They helped us organize also our thoughts and guided us with the outcome. They are quite organized with scheduling and time keeping and are very professional towards their customers...
BIANCA DONATO TAY
CEO, Pinoy Box Delivery
Devtac tech was very knowledgeable with all the questions we gave them. They helped us organize also our thoughts and guided us with the outcome. They are quite organized with scheduling and time keeping and are very professional towards their customers
Bianca Donato Tay
BIANCA DONATO TAY
CEO, Pinoy Box Delivery
Renz Nucup
Devtac assist us in scoping and understanding the features of their software. A support plan that will help us initially setup and configure based on our requirements is also a great add on...
RENZ NUCUP
IT Unit Head, DOLE - Institute for Labor Studies
Devtac assist us in scoping and understanding the features of their software. A support plan that will help us initially setup and configure based on our requirements is also a great add on
Renz Nucup
RENZ NUCUP
IT Unit Head, DOLE - Institute for Labor Studies
Alisa Baleva
Devtac have helped us customize our CRM and is still also very helpful whenever we have issues or concerns...
ALISA BALEVA
Devtac have helped us customize our CRM and is still also very helpful whenever we have issues or concerns
Earl ferrer
Zoho [is] flexible in terms of how we can adjust the system. For us, the adoption of Zoho Desk was very smooth as the implementation team was very familiar with the product and was able to complete the set up quickly....
Earl ferrer
First Vice President, Digital Transformation
Zoho [is] flexible in terms of how we can adjust the system. For us, the adoption of Zoho Desk was very smooth as the implementation team was very familiar with the product and was able to complete the set up quickly.
Earl ferrer
Earl ferrer
First Vice President, Digital Transformation

Devtac Web Form
First Name  
Last Name  
Email Address  
Phone Number  
Inquiry Brief Description  
Captcha 
Loading...

Lead Source   
   
powered by