“DevTac is very helpful and approachable in assisting our concerns and challenges in using the app. They provide valuable insights and walkthrough every step of the way.”
-Christian Timtiman, Sourcing Manager, FAST Logistics Corporation
“Devtac provided invaluable expertise and guidance, tailoring the implementation to meet our needs. They offered comprehensive training, ensuring a smooth transition to the new system. With seamless integration and timely delivery, Devtac ensured a successful rollout.”
-Claire N. Cuestas, Group Procurement Head, FAST Logistics Corporation
Challenges
In the past, potential truckers or leads are not being accounted for properly and the only means is thru excel worksheet. The progress and stages of each lead are not being monitored appropriately hence, poor feedback and results. Issues and challenges on a per stage level must be clearly defined so as to come up with a holistic approach and right methodology to address recurrence in the future. Leads are considered as one of the vital aspects in sourcing. This is a basic and fundamental source of pipeline. The more the leads coming into the pipeline, the more chances of converting them into a trucker or business partner therefore, gaps in supply will be addressed accordingly. Truckers provide services to our customers, they deliver the goods from point to point with sound quality and safety. The more clients that are happy with the services we provide, the more volume it can generate thus, additional trip and revenue.
The challenges necessitating a change in lead monitoring processes include inefficiency, as manual tracking is time-consuming and prone to errors, hindering effective lead management; lack of real-time insights, causing delays in accessing and analyzing data and impeding quick decision-making; scalability difficulties, where manual methods become overwhelming as the business grows; limited collaboration among team members due to manual processes, inhibiting real-time sharing and updating of lead information; concerns about data security and privacy, particularly with sensitive lead data; and integration challenges, as manual monitoring struggles to integrate with other systems. These challenges impacted the company’s operations, growth, and customer satisfaction by causing operational inefficiencies, such as delays in follow-ups and inaccuracies in data, hindering sourcing operations; hindering growth potential due to the inability to effectively handle a growing number of leads; decreasing customer satisfaction and risking loss of business due to delayed responses, errors, and lack of insights; impeding decision-making processes without real-time data, potentially leading to missed opportunities and suboptimal strategies; and limiting collaboration and communication among team members, resulting in inefficiencies and miscommunication in lead management.
Solution
The implementation of Zoho CRM has brought significant improvements to the company’s lead monitoring processes, addressing various challenges faced with manual methods. Digitization has notably enhanced efficiency by allowing quicker follow-ups and streamlined lead management. Real-time insights provided by the digital solution enable prompt decision-making, while scalability ensures the company’s ability to handle growing lead volumes effectively. Improved collaboration among team members and robust data security measures further enhance operations. The seamless integration capabilities of Zoho CRM with other systems streamline workflows effectively. The company has been particularly impressed by its user-friendly functionalities and productivity enhancements, including lead automation and comprehensive analytics. Looking ahead, the company plans to integrate Zoho CRM with existing modules to create end-to-end solutions, extending its utilization to Vismin Transport Sourcing Operations, thereby maximizing its benefits across the organization.
Zoho CRM offers user-friendly and easy-to-use functionalities that enhance productivity for FAST Logistics Corporation’s users. Its automation of leads or prospects makes the entire process more efficient from initiation to closure or conversion. Furthermore, its comprehensive and in-depth reports and analytics contribute to reliable data gathering, analysis, and solution formulation.
Zoho CRM in the meantime, is a stand-alone application outside of FAST Logistics Corporation’s TMS system. This can be integrated with their existing modules to come up with an end-to-end solutions from data gathering up to maintenance in the system. FAST Logistics Corporation also plan in expanding its reach to their Vismin Transport Sourcing Operations.
Outcome
Since its implementation, the CRM system has significantly impacted the company in several positive ways. Centralizing all vendor data and interactions has greatly improved relationship management with both the commercial and ops teams, fostering more personalized and targeted communication. This consolidation has resulted in heightened vendor satisfaction and loyalty. Moreover, the Zoho Transport System CRM has revolutionized transport sourcing processes by providing valuable insights into vendor behavior and preferences. This data empowers the sourcing team to make informed decisions, effectively prioritizing leads for maximum impact. Additionally, the system has boosted overall efficiency and productivity by automating repetitive tasks, streamlining workflows, and minimizing manual data entry errors. Consequently, the Transport Sourcing Zoho CRM has not only driven revenue growth but also improved operational and customer relationships while optimizing internal processes. Specific examples of the positive outcomes include a 100% migration from manual lead monitoring to digitized leads management and the successful interfacing of the company’s digital marketing URL with the Transport Sourcing Zoho CRM. Notably, there has been a substantial increase in the conversion rate of leads, rising from 5% to 18%, showcasing tangible progress albeit ongoing refinement efforts.
