“Devtac assist us in scoping and understanding the features of their software. A support plan that will help us initially setup and configure based on our requirements is also a great add on.”
-Renz Nucup, IT Unit Head, DOLE – Institute for Labor Studies
Challenges
The challenges faced by the Department of Labor and Employment – Institute for Labor Studies revolve around providing effective remote support for field workers who frequently travel nationwide. Ensuring the success of fieldwork is crucial, and technical support plays a pivotal role in guaranteeing that tasks are carried out seamlessly. The importance of this role lies in safeguarding the data collected from diverse regions, as any technical failure could jeopardize the integrity of the fieldwork, potentially rendering travel expenses and efforts futile.
Solution
In response to the imperative for streamlined operations, the organization is contemplating the utilization of tools such as Zoho Assist to manage effectively and resolve technical challenges encountered during fieldwork. This strategic decision aims to bolster the overall efficiency of their operations by harnessing the portability and effectiveness of Zoho Assist, coupled with the flexibility offered by Zoho Desk. Embracing these solutions underscores the organization’s commitment to optimizing its workflow and ensuring a seamless resolution of technical issues, ultimately contributing to enhanced operational effectiveness.
Outcome
In contemplating the annual renewal of existing subscriptions and incorporating them into ongoing expenditures for Zoho Desk, the individual expresses a sense of assurance that the essential needs of process owners will be adequately addressed at the least. The confidence stems from the belief that the renewal of these subscriptions will contribute to meeting the minimum requirements essential for the smooth functioning of the process in question.
