Growing businesses have a unique set of business requirements compared to large corporations. Zoho has always been inclusive to these small businesses, which greatly adds up to the reason why Zoho is the go-to software company for businesses of all sizes. Considering these specific needs, Zoho introduces a new edition of Zoho Desk; Zoho Desk Express.
Who is Express for?
If you run a business, you have paying customers, and you have a team of 5 or less, then this edition is for you.
Undoubtedly, Zoho Desk Express is every small team’s reliable sidekick to deliver superior customer service. Retain customers for life with a simple, suitable, and affordable help desk. This edition still aligns with Zoho Desk’s mission; helping companies stay on top of every aspect of the customer service effort.
Why Zoho Desk Express?
2. Triage – Filter requests by status, due date, priority, or channel, and jump right in to help
3. Take action – Get complete case history, relevant customer info, and a private knowledge base to ace that perfect response.
4. Close and optimize – Capture customer happiness in every interaction to level up service one customer experience at a time.
Zoho Desk is simple but capable.
The following features are what your small business can optimize which later on can help you maxmize your profit:
1. Workflows – Automate routine tasks, spot bottlenecks in your process, and unlock productivity.
2. Dashboards – Translate customer satisfaction into metrics to stay mindful of improvement opportunities
3. Mobile app – Close tickets on the go with Desk’s mobile app. Use the Radar app to stay on top of any support deviations.
How much does Express cost?
Zoho Desk has no-fuss pricing.
Express doesn’t saddle you with unnecessary features you’ll never use. It is purpose-built, lightweight, and intuitive. Zoho Desk carefully built Express with young businesses in mind and will be with you through every step of your growth journey.
