Connect with Customers on Viber
Devtac Viber Messaging is a Zoho CRM extension that enables businesses to send automated Viber notifications and manage two-way conversations directly within Zoho CRM. Trigger templated Viber messages using workflow custom actions, while the built-in chat widget allows teams to communicate with Leads, Contacts, and Deals from their respective records. With support for inbound file sharing, businesses can exchange documents, images, and other attachments alongside messages, creating a more interactive and efficient customer communication experience.
How To Install
STEP 1. Access the Plugin
Access the private installation link or find the extension in Zoho Marketplace once publicly listed.
STEP 2. Install the Extension
Install Devtac Viber Messaging directly into your Zoho CRM organization. Administrator access is required.
STEP 3. Start Your Trial
Receive 8 free Viber credits automatically upon installation and begin exploring the extension.
STEP 4. Configure Messaging
Create message templates, set up workflow custom actions, and enable the chat widget on Leads, Contacts, and/or Deals.
Want to install now?
Learn more from our Frequently Asked Questions
Solve your queries here
Where can I access the Viber chat widget in Zoho CRM?
The Viber chat widget is available directly within the Leads, Contacts, and Deals modules in Zoho CRM. If multiple records share the same phone number, the same Viber conversation thread will be displayed across those records.
Can I send and receive Viber messages directly from Zoho CRM?
Yes. Devtac Viber Messaging enables two-way Viber messaging directly within Zoho CRM. Teams can send messages and receive customer replies through the record-level chat widget.
Can customers send files through Viber?
Yes. Customers can send inbound files and text messages through Viber. These conversations are accessible through the record-level chat widget in Zoho CRM.
Note: Inbound messaging and file receiving are not available during the trial.
