DEVTAC understands the requirements of BPO and Outsourcing companies and as such has designed a CRM meant specifically for the BPO industry. Our BPO CRM is designed to achieve cost reductions and enterprise-wide improvements.
CRM Functions
Central Database | Customer Management
Client’s information is stored securely and is available in one central database to make the data more secured and organized.
Knowledge Base
Agent’s quick and easy access to vital information about company information and its products and services gives better customer experience and increase agent’s productivity.
Versatile And Flexible
Our CRM systems can effectively help an organization respond and adopt to the changes around it, increasing its performance and customer satisfaction.
Affordable
With our made-to-measure CRM solutions designed to meet the unique needs of your company, you can cover all aspects of operations, with lower operational costs.
Case Management
The Case Management module can be personalized to comprehend all the information about the issue or complaints your customers may have.
Insightful, Automated Reporting
Our CRM solution comes with an out-of-the box reporting solution to help you track and meet all of your call center requirement and monitor agent productivity.
Learn more from our Frequently Asked Questions
Solve your queries here
What is a BPO CRM and why do I need it?
A BPO CRM is a software system that helps manage customer interactions and business processes in the outsourcing industry. It’s essential because it improves client relationships, project tracking, and collaboration, leading to better outcomes.
How does a BPO CRM enhance efficiency in outsourcing?
A BPO CRM centralizes client data, project details, and communication, reducing manual tasks. It automates workflows, tracks performance, and provides analytics, streamlining operations for improved efficiency.
What features should I seek in a BPO CRM software?
Look for features like client management, project tracking, communication tools, workflow automation, reporting, data security, customization, and integration with other tools. Choose a software that aligns with your BPO processes and business needs.
