“Devtac made the implementation easier”
-Van Richmond Castor, Marketing Manager, Golden Bay Landholdings
Challenges
Golden Bay Landholdings faced several challenges that necessitated a change in their operational approach. Although the current system was not significantly impacting their operations, growth, or customer satisfaction, the limited customization options and minor security concerns became apparent. The company required a more flexible software solution that could better accommodate their specific needs and preferences. Additionally, enhancing the security of their accounts with features such as OTP verification became a priority to ensure robust protection. These adjustments were crucial for maintaining high standards of service and safeguarding sensitive information, prompting the need for an upgraded system.
Solution
The adoption of Zoho CRM has provided Golden Bay Landholdings with significant advantages, particularly in streamlining communication with their sellers. As developers, maintaining constant and effective contact with sellers is essential, and Zoho CRM has simplified this aspect of their operations, making their work more efficient. The ease of communication facilitated by the CRM has been the most impressive feature, greatly enhancing day-to-day interactions and coordination. Looking forward, while the company currently does not have specific plans for further utilization, the positive experience with the CRM’s user-friendly interface and functionality opens up potential opportunities for deeper integration and usage in the future.
Outcome
Since implementing Zoho CRM, Golden Bay Landholdings has experienced a notable improvement in their operations, particularly in communication with sellers and brokers. The CRM system has streamlined the process, making it more efficient and effective, which is crucial for the company’s success as developers. The ease of communication facilitated by Zoho CRM has not only simplified daily interactions but has also enhanced overall coordination and responsiveness. This improvement has positively impacted the company’s ability to manage relationships with sellers and brokers, ensuring smoother transactions and better service delivery.
